Senior User Experience Researcher
CNBC
Englewood Cliffs, NJThis was removed by the employer on 9/18/2017 2:40:00 PM PST
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Full Time Job
Responsibilities CNBC Digital Product & Design is seeking a Senior User Experience (UX) Researcher to join our team to drive user research, analysis and testing of prototypes and designs across the digital properties of CNBC. You will collaborate with UX / design team, product owners, data analytics, developers and marketing to identify areas of research focus and oversee the execution and reporting of your findings and be able to provide recommendations for improvement. A successful UX Researcher will evangelize the importance of user research across the organization, be able to work with minimal supervision on multiple concurrent projects and ultimately build a research team. Qualifications/Requirements • Lead qualitative and quantitative user research initiatives that inform critical decisions for current and future CNBC Digital products
• Lead and incorporate a variety of research methodologies such as moderated usability testing, contextual inquiries, surveys, card sorting activities, persona/scenario development, and unmoderated or remote studies
• Plan, conduct, research, analyze and synthesize usability studies, behaviors and trends into actionable recommendations that inform requirements, design strategy and execution
• Work with product owners and designers to assess project needs and develop appropriate research plans to support their objectives
• Assist in development of innovative solutions for existing user experience issues, create effective strategies to implement UX changes, perform task analysis, and execute prototype testing
• Create reports based on market trends and user surveys, analyzing the information and relaying observations to inform design and product teams
• Must be willing to work in Englewood Cliffs, NJ-perks include free shuttle, free gym, dry cleaning/shoe shine services, full-service cafeteria, food trucks, and more!
Desired Characteristics The Ideal Candidate:
• Can demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and has a solid grasp of contemporary trends in Web and app design
• Has 5 years conducting user experience research preferably in the news media industry
• Experience with developing screeners, overseeing the user recruiting process, writing and developing test plans, discussion guides, and user task flows
• Has a deep toolbox of fundamental research methodologies, especially ethnography, contextual inquiries, heuristic evaluations, card-sorting exercises, usability studies (in-person and remote), rapid prototyping, and others as appropriate
• Has proficiency with Google Analytics or similar analytics packages for uncovering insights and comparing with qualitative research
• Is experienced conducting research within an agile software development process
• Bachelors or Masters degree in User-Centered Design or related field would be a plus