Coordinator, Employee Experience
Monumental Sports and Entertainment
Washington, DCThis was removed by the employer on 5/13/2024 5:26:00 AM PST
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Full Time Job
Position Overview: The Coordinator, Employee Experience is responsible for creating, implementing, and continuously improving the employee experience for Capital One Arena team members. This role will exemplify the highest levels of CREATE culture and be the champion of the day-to-day employee experience. A successful Coordinator will listen and learn from team members and advocate on their behalf.
Are you performance driven and passionate about delivering creative results while maintaining the highest standards of service? We'd love to hear from you!
Responsibilities:
• Embody and live the core values of the CREATE (Connect, Recognize, Engage, Anticipate, Thank, Enjoy) Program each day.
• Deliver a hospitality experience to our team members that is on par to that which our guests receive.
• Develop and implement strategies that demonstrate that each individual team member matters and are valued by the organization.
• Serve as the leader of the CREATE team.
• Oversee the committee to run the program implementing new ideas for both full-time and part-time staff.
• Build and maintain monthly CREATE newsletter.
• Continue to develop and enhance the rewards and digital recognition program for team members.
• Compile and track department purchases.
• Assist with creating, planning, and driving employee appreciation events for team members.
• Manage tenure awards program.
• Collaborate with arena departments to transform the team member areas (Locker Rooms, Break Rooms, Memories Level) into welcoming and inspiring environments.
• Greet and assist team members during employee check-in, ensuring an exciting and seamless arrival process.
• Read all guest survey feedback to identify and recognize staff CREATE moments.
• Research and drive innovation in the employee experience space in order to push Capital One Arena to the industry best.
• Other duties as assigned.
Minimum Qualifications:
• Bachelor's degree or equivalent experience.
• 1 years of hospitality or service industry experience.
• Strong proficiency in MS Office, including Word, Outlook, PowerPoint and Excel. Graphic design experience is a plus.
• Ability to optimally balance and prioritize a diverse workload to complete projects in a timely manner.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.