Assistant Patron Services Manager

Full Time Job
Gulfshore Playhouse, a not-for-profit, professional theatre company located in Naples, Florida, is seeking a dynamic, detail-oriented and experienced individual to serve as Assistant Patron Services Manager.

Gulfshore Playhouse offers a diverse season of straight plays and small musicals ranging from venerated classics and Broadway hits to contemporary works and world premieres. The Playhouse is passionately committed to producing high-quality, professional theatre which exceeds the expectations of the cultured residents and visitors of Naples, FL, many of whom are regular theatre patrons in New York, Chicago, Boston, Philadelphia, and Washington, D.C.

Gulfshore Playhouse has performed for many years in an intimate 200-seat venue at the Norris Center, a municipal building run by the City of Naples. The Playhouse is in the final phases of a $72M capital campaign and has broken ground on the Baker Theatre and Education Center, a state-of-the-art facility, featuring a 350-seat mainstage with a Broadway-sized stage, a 125-seat flexible space, rehearsal studios, classrooms, and rental space. This is an extraordinarily exciting time for the Playhouse, which is experiencing unprecedented growth, and the Assistant Patron Services Manager will have the opportunity to participate in it.

Status: Full-time, year-round position

Start Date: As soon as possible

Representative Duties:

Provide concierge-level customer service to all patrons
Answer ticketing phone calls, sell tickets in-person, print and sort tickets, take group sales orders, interact with subscribers and patrons, and pull box office reports
Attend performances and assist in supervising operations at the theatre, including patron interactions and front desk duties
Assist Patron Services Manager in sending performance reminders and thank you emails
Assist in managing opening nights, including but not limited to organizing the seating chart, reaching out to and coordinating with sponsors and donors, providing support to the Development department, and participating in house reset (house is clean, seats set up properly)
Manage ticket exchanges and change of seats
Support the Development department with donors and patrons at front of house
Attend meetings as required
Work any events as may be required by employer including but not limited to opening night celebrations, and the annual gala fundraiser
Provide services in a manner in accordance with the guidelines contained within Employer's employee manual and style guide
Rendering such other services as may reasonably be required by Employer and as are customarily furnished by a Assistant Patron Services Manager at a first-class professional theatrical organization in the United States
The ideal candidate will have excellent communication skills and a willingness to ensure high-quality work. The Playhouse values hard work, kindness, generosity, passion, and grace-under-pressure. The Assistant Patron Services Manager may be asked to work extended hours when necessary to meet goals. Weekend and evening hours are required, including attendance at Opening Nights, show performances, special events, and/or meetings that may happen outside normal hours.

Qualifications:

The ideal candidate would possess:

Prior experience in Patron Services preferred
The ability to interface with patrons, donors, board members and Gulfshore Playhouse team members
Comfort with Microsoft Excel and Google Docs required
Knowledge of Spektrix ticketing software is a plus
Excellent written and verbal communication skills
Familiarity with theater and/or performing arts, preferred

Salary: $39,000-$42,000 annually plus excellent benefits

Gulfshore Playhouse offers benefits that increase along with tenure, including health, dental, and vision insurance, a 403(b) retirement plan and paid vacation and sick leave.

Gulfshore Playhouse is an equal opportunity employer committed to fostering a diverse staff; we strongly encourage people from underrepresented groups and diverse backgrounds to apply.